Limitations
MOSAIC
1. The installation manual can be reviewed in our box.
2. Todo de Mosaic is not responsible for the mosaic if it is installed incorrectly. Please follow the installation manual.
3. Being a handmade product, it can present variations in color tones and strokes, which go unnoticed when forming the rugs, this makes each mosaic a unique piece.
SHIPPING AND RECEPTION
1. All orders not delivered directly by Todo de Mosaico are delivered on a pallet, laminated and strapped with an additional cost. In the event that the client rejects said cost, the client assumes full responsibility for the product from the moment he leaves our facilities.
2. All Material leaves our facilities in perfect condition and properly packaged. Any claim for damaged material must be made to the transport company.
3. The client receives in an attached file the content of each tarmina sent by TDM and the client is responsible for checking that it is received completely.
4. The customer is responsible for the inspection of all material once it is received. By signing the carrier, the customer assumes full responsibility that his order has been delivered complete.
5. Photographs of the damaged material are required to assist you in any claim. Please note the damages in the Shipping Letter at the time of delivery, no claim will proceed if it is not registered in said document and Please notify us within the following 24 Hours.
6. Please do not refuse the delivery, if you find damage, missing Material or receive the wrong quantities. Accept the material and write the details on the carrier’s receipt. If it is properly detailed, we can work on your replacement material.
7. All complaints due to Color, Design, Quality or Quantity must be resolved before installation, any complaint after installation will not be accepted.